About the Client
Global steel pipe manufacturer Interpipe services many vital industries, such as power production, mechanical and structural applications, and oil and gas exploration. Interpipe is a global supplier of pipe products, having operations in more than 80 countries. The company's sales office network spans Europe, the USA, the Gulf, Ukraine, and Kazakhstan.
Problem Statement
Interpipe encountered significant difficulties at the start of the COVID-19 pandemic because it lacked a direct and reciprocal line of communication with its employees. These difficulties included keeping workers safe and compliant, encouraging them in challenging circumstances, and fostering efficient employee relations.
AI Solution
With an initial focus on internal communication, Handy.ai deployed an AI Employee Engagement Assistant that performed necessary tasks, including making appointments for medical treatment and directing support inquiries. The assistant's responsibility for employee safety and well-being grew as time passed. In addition to guaranteeing the regular completion of safety checklists and encouraging the frequent reporting of safety hazards and events, it streamlined health incident management, cut down on time-consuming reporting procedures, and guaranteed timely feedback.
Outcomes
· enhanced workplace safety and employee engagement,
· significant improvements in morale and communication,
· 18% increase in employee loyalty.
Resume
Significant cost savings were achieved with immediately increased safety and decreased health issues. This AI assistant improved staff loyalty and morale, which led to a more engaged and productive workforce. This case emphasizes the need for a ready infrastructure and a receptive culture to integrate AI solutions in staff management properly.
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